When my husband and I started our first company, we decided that we were going to offer a twenty-four hour toll free help desk for our customers. We were fairly new to the computer industry and we thought it would help our rapport if we were able to help our customers anytime of the day.

We soon realized that this was not a good idea, when we were getting out of bed a dozen times a night to help a customer who was having technical difficulties. It would not have been so bad if it had been legitimate problems with our software or hosting accounts, but a lot of the questions were really stupid and it made us grumpy to have been dragged out of bed for it.

We now have people that are hired to handle all of our toll free service calls. It saves up some time for us and we are now able to get a good night’s sleep.